If your toilet overflows or backs up, first, shut off the water by turning the valve that is located behind the toilet. Next, clean up any water that spilled to prevent damage to your floor.

Who you call for help depends on what caused the toilet to overflow:

• If your toilet overflowed due to a blockage related to something you put down the toilet, call your plumber for help. Blockages are outside the scope of your New Home Warranty and are not something Toll Brothers can service.
• If your toilet is blocked but you did not cause it and you are within the warranty period, please contact us to get help.