When a wall outlet doesn't work, run through these troubleshooting steps to diagnose the issue and get your plug working again.
- Switch not on. Some outlets are connected to a light switch. Check to see that the appropriate wall switch is on.
- Tripped GFCI. Some circuits in your kitchen, baths, basement, and garage are equipped with a ground fault current interrupter (GFCI). If power to a GFCI is lost, push the reset button located on the outlet controlling the circuit. Test and reset every GFCI you find.
- Tripped circuit breaker. Check to see if circuit breakers are in their normal operating positions. If necessary, reset the appropriate breaker. Sometimes a tripped breaker may look like it is in the ON position, but a closer examination will show that the tripped breaker has moved slightly from the normal position. To reset, switch the breaker first to "off" then to "on."
- Appliance-circuit mismatch. It is common for a GFCI or circuit breaker to trip when large appliances, like treadmills or vacuums, are on a circuit that cannot accommodate them. Unplug the suspected appliance and then reset the GFCI/Circuit Breaker.
If you cannot get your outlet working using the troubleshooting steps above, you will most likely need help from a professional. If you are within the warranty period, contact us.
You should never force or hold a circuit breaker in its operating position as it may result in damage to the circuit, to the appliances involved, or even fire. If your circuit breaker trips repeatedly, you should unplug all the appliances on the circuit to reset. If that doesn’t resolve the issue, contact an electrician.