We always do our best to match the original finish when performing warranty service, but we cannot guarantee it. Many variables come into play, including: 

• Environmental factors such as sun, water, dirt, soil, and household cleaners cause nearly all surfaces, materials, and finishes to change color over time. Common examples of items impacted by environmental factors include paint, caulk, grout, countertops, floors, stucco, and shingles.
• Ceramic tile can vary in size and shade due to the kiln firing process.
• Natural stone is mined from the earth, so colors and markings vary between slabs.
• Carpet, tile, hardwood, and other manufactured products can have color variations based on the dye lot (or manufacturer’s batch).
• Wood floors go through an aging and beautification process (called patina). Even just a few months after installation, changes in wood color can occur.
• Concrete is notoriously difficult to match due to variations in aggregate and the impact of outdoor exposure. Repairs typically leave some degree of a “checkerboard” appearance.

Despite our best efforts, it is rare that we can achieve a perfect match during the repair. It is important to note, however, many repairs “fade to match” over time, meaning that variations can diminish and become less noticeable.