What to Do if There is a Water Leak
If you experience a water leak, you should first stop the leak and then do what you can to minimize the damage.
This will help speed repairs and limit any inconveniences.
If you are unable to locate and stop the leak, you should call for emergency plumbing service.
The steps below provide more information on what to do based on the source of the leak:
Leak from a Faucet, Fixture, or Toilet
- Stop the leak. Locate the water supply valve and turn it off.
- Toilet. The supply valve is located on the wall behind the toilet.
- Sink. The supply valve is underneath in the cabinet or behind the pedestal.
- Minimize the damage. Dry up as much water as possible. This helps minimize damage and the extent of repairs you will need. For example, by drying up the water you can prevent it from seeping into the ceiling/walls on the floors below.
- Mark off the area. Use painters tape to create a visual reminder not to use the toilet or sink until repairs are made.
- Arrange for repairs. If your item is covered by warranty, you can submit a request online. If your repair falls outside the scope of the warranty, contact a plumber.
Leak from Within the Wall or Ceiling (Suspected Pipe Burst)
Note: this is for active water leaks from within the wall or ceiling due to a suspected pipe burst, not for a minor stain or a water that originated from a faucet or fixture.
- Stop the leak. Locate your home's main water supply valve and shut off the water. Typically, the valve is located in the garage directly behind an outdoor faucet, in the basement, or outdoors below an outdoor faucet.
- Minimize the damage. Use a container to collect the water and stop it from spreading. Dry up as much of the affected area as possible
- Prepare the area for repair. If you are comfortable doing so, move any furniture.
- Arrange for repairs. If the situation is covered by warranty, contact us. If you are outside the warranty period, contact a plumber.